Frequently Asked Questions.

Sending money is easy and transparent with RationalFX. In just 3 steps, you can send money to more than 170 countries around the world.
- Open an online account online account for free.
- Book a deal online or with one of our friendly currency specialists.
- Pay for your transaction by either bank transfer or card payment (limits apply).
- Have us process your payment onto your beneficiary provided.

This depends on how long your funds take to reach us. Once your funds have been cleared, we will transfer the required currency to the recipient’s bank account. We can offer a same day and next working day transfer service for selected currencies. The timings of your transaction will be advised when you initiate the payment. Different currencies and time zones may vary the time for the funds to reach and be cleared by the designated bank.

If you’re liaising with our currency specialists over the phone, you can provide your beneficiary details then. If you’re transferring money using our online platform, you’ll have the option to add a beneficiary.

We are always open and transparent about any fees that you may encounter. There main types of fees are:

-Transfer fees

This will be charged on any payments made through our online platform. The fee amount varies depending on the currencies and countries involved. We aim to keep transfer fees as low as possible and only charge a small online transaction fee of £4 or €5 (or equivalent in your sending currency), and this is waived when using our Regular Payment service.

-Debit/credit card payment fees

All personal card payments from a non-EU/EEA country will have an additional surcharge of 2.3%. For more information about transfer fees, please visit our fees and charges page. fees and charges page.

-External fees

Some payments go via an intermediary bank, we advise you ask your beneficiary to liaise with their bank regarding any intermediary/beneficiary bank fees.

RationalFX is an Independent commercial foreign exchange provider. This means that we buy the currency in bulk from the market at “wholesale rates” and then pass on the price benefit to our clients. This could mean a saving from a hundred to several thousand pounds (depending on the amount you purchase). RationalFX provides you foreign exchange at “commercial rates” as opposed to “tourist rates” that you get from your high street banks.

To process your transaction and send money to your beneficiary, we need to receive your payment first.

You can pay RationalFX using these methods:

-Bank Transfer
-Debit or Credit card (only available on the online platform)

Your chosen payment method must be registered under the name of the RationalFX account holder. We accept third party payments if they have been approved by us prior to the payments. Please see our terms and conditions terms and conditions for more information about this.

Payments by bank transfer.

RationalFX can send money to over 170 countries in over 50 different currencies. To check which currencies we offer, take a look at Our Currencies Our Currencies page

If you can’t find your country in the registration form when you create an account, this means that RationalFX do not support this country.

Please note, sending money from the US is not supported by RationalFX.

RationalFX is authorised by the Financial Conduct Authority for the Provision of Payment.

The role of the FCA includes protecting consumers and regulating the financial industry to ensure companies are transparent and adhere to their principles for good practice.

You can find out more about the FCA here.

We are registered as a Money Service Business (MSB) with HM Revenue and Customs (HMRC) under the Money Laundering Regulations 2017. This means we are annually audited to make sure we have robust measures in place to combat money laundering and are fully compliant with our legal and regulatory obligations.

We offer a next working day service for all major currencies to anywhere in the world.

We will deliver the money on the bank account you have provided to us. Once your recipient bank details registered in our system, we’ll be able to recur your payments without asking new information.

As a company authorised by the Financial Conduct Authority and HMRC we follow anti-money laundering guidelines and regulations. To do this, we need to confirm your identity so we can comply with our anti-money laundering policies to protect both our business and our clients.

We need a clear copy of the document(s) below, clearly showing your details and the expiry date. These should match the details you provided when creating an account. To verify your account, please login to your account and upload these documents under ‘verify account’.

A valid ID document can be:

-Passport
-Photo card driving licence
=National ID Card
-EEA / EU national resident permit

A valid proof of address can be:

-Bank statement or utility bill (dated within the last 3 months)
-Valid photo card driving licence
-Tenancy Agreement from a lettings agency
-Local Authority Tax Bill
-Correspondence from a regulated financial sector firm (dated within the last 3 months)
-Correspondence from your Solicitor or Accountant (dated within the last 3 months)
-Valid National ID Card
-Proof of trading address (sole traders only – dated within the last 3 months)

It typically takes less than 24 hours to verify your business account, providing you have all the required documents to hand. Otherwise, the verification process can take up to three working days.

Login to your online account. Your settings > Login details.

No, for security reasons we can only offer one account per person.

Yes. If you are liaising with one of our team, funds need to be sent into our account on the date specified.

If you for any reason you need to cancel a transaction, you may do so by logging into your RationalFX account and selecting the cancel option on your list of transactions.

If you can’t see the cancellation option, your currency has already been booked – please contact our Customer Support Team to discuss your options:support@rationalfx.com, or call +44 20 7220 8181.

Cancellations fees may apply as per our terms and conditions

Single Euro Payments Area is the method for cross-border euro bank transfers. SEPA payments are available in all EU countries and countries which support euro transfers.

You won’t see any difference between a local and a SEPA bank transfer. Our SEPA account is in the UK. We display the bank details on the confirmation page and in the confirmation email you receive at the end of your transaction.

SEPA payments are free and usually your bank won’t charge you for this transfer. We recommend to always check with your bank before making a payment.

RationalFX will send the money to your recipient once your payment is received.